The Consumer Affairs Division (CAD) and the Telecommunications Authority of T&T (TATT) have signed a Memorandum of Understanding aimed to enhance consumer protection, streamline complaint resolution and advance digital literacy across the country.
According to a media release, the agreement establishes a structured framework for collaboration between the two agencies to address consumer issues in the telecommunications and broadcasting sectors.
Under the MOU, both organisations would coordinate the receipt, referral, investigation and resolution of consumer complaints with the aim of reducing duplication and improving response times.
