Despite an 11 per cent dip in employment for the global digital services sector (GDSS), the Jamaican Government is working to attract more investments on the higher end of the value chain.
“Jamaica is positioning itself to attract investments in the higher-value segment of the outsourcing sector by delving deeper into areas such as KPO and ITO under its Upsource Jamaica brand. Focusing on shared services, legal process outsourcing, medical process outsourcing, finance and accounting, software development, cyber security and data analytics, Jamaica, through Jampro, has actively engaged international KPO operators to get them to expand their business to Jamaica,” the Jamaican Government stated in its March 2025 Annual Report (Form 18-K) submitted to the United States Securities and Exchange Commission (SEC).
