TransJamaican Highway Limited (TJH) is undertaking improvements to enhance the customer experience for motorists who travel the TransJam Highway that runs from Mandela Highway in St Catherine to May Pen in Clarendon. The move is in response to the growing demand for more efficient and user-friendly toll road services, and to make access faster and more flexible.
It is also part of a broader strategy to improve service delivery in line with expectations of a growing customer base. TJH Group Chief Executive Officer (CEO), Ivan Anderson, in providing details of the measures during a recent forum hosted by the Toll Authority of Jamaica, said that motorists can now obtain T-Tags 24 hours a day, eliminating the need to visit the physical office.
The T-Tag allows drivers to pay tolls automatically as they pass through designated automated lanes at toll plazas. “Traditionally, customers had to gather documents, hope the office was open and wait in line to get their T-Tags. Now, that is outdated,” he said, pointing out that motorists can “simply drive through the toll plaza, purchase your tag in the lane, and start using it immediately”.
